Q: What is a kit? Do I have to put it together?
A: Our DIY centerpiece kits are designed to save you time and money. Your kit will contain the correct quantities of the products you need, eliminating waste. You will receive instructions from our designer on proven assembly methods. Most people do not find the assembly difficult and are pleased with their creation. However, please allow 15 minutes to make each centerpiece you purchase. Most designs require a glue gun for assembly.
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Q: I don't see my theme listed. Will you make me a custom kit?
A: We do not make custom theme kits. Most kits are available in your choice of colors. Adding theme items to one of our base kits makes it easy to design your own centerpieces.
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Q: Is it cheaper to only buy supplies?
A: You can save money by ordering supplies individually instead of a complete kit, BUT be careful. If you aren't famililar with our products it is often wise to order a kit first to see how it is put together then order supplies for additional arrangements. Some common problems when ordering supplies only include: Omitting necessary components to the design such as sticks and structural reinforcements; and misjudgements in sizes and proportions.
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Q: When will I receive my order?
A: Our kits are custom manufactured in our warehouse according to the colors and options you select.

UPS Ground Shipments leave the warehouse in 4-7 days. Check the UPS Zone Map for estimated transit time after leaving our facility.

Rush Orders:
Your order will be given priority processing. Most rush orders leave our warehouse in 2-3 days.

Air Shipments:
Please call our Service Dept. at 800-232-4126 or email for a quote. Expect to pay $50 - $150 additional charges per box for air shipment. The cost is determined by the size of box needed to ship your order. Your online invoice will not show the charges. You must talk to our representative for a quote after your order has been placed. Orders received after 12:00 EST will not ship until the following day. Products that require painting will not leave the warehouse for 24-48 hours.

Outside Continental US: Shipping charges will be calculated after you place your order.

Deadlines: If you need to receive your order by a certain date
please inform us in the COMMENT section on the Billing Information page. We will contact you by email if we foresee a problem in meeting your deadline.
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Q: What are the shipping charges?
A:

Shipping & Handling Rates
UPS Ground
$ 0.01 - $ 49.99 = $ 9.95
$ 50.00 - $ 99.99 = $ 12.95
$ 100.00 - $ 199.99 = $16.25
$200.00 and over = 10% of total
Rush Orders
$20 over UPS Ground Rates
Air Shipments
Actual cost plus $20 Rush Fee and $5 handling fee added after order is placed.
Outside Continental US
Calculated after order is placed.

We do not have a minimum order or surcharge on small orders , therefore we do not discount shipping fees.
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Q: What are your payment options?
A:

We accept Visa, MasterCard, American Express and Discover credit cards on our secure online checkout. You may opt to phone us with your credit card number if desired. We also accept payments by check. Your order will not be processed until after your check is received.
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Q: Do you accept returns?
A: Supplies can be returned for a full refund within 14 days. All kits and painted products will be charged a 50% restocking fee. ** Customer is responsible for original shipping and return shipping costs.

Please return products to:
Awesome Events, Inc.,
220 Commercial Dr.
Flora, IN 46929.

Please include in the box:
your name, a phone number where you can be reached, invoice number, and reason for return.

Once we receive the product we will credit your charge card.

Please report any missing or broken items within 1 week of delivery. We will promptly send or replace the needed items.
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Q: May I receive a discount?
A: A few of our items have a discounted price when purchased in dozens. This includes sprays and garland. Our kits are custom manufactured for each individual order and are not available at a discounted price.
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Q: Do you sell wholesale?
A: Some of our supplies are available wholesale with a minimum opening order of $300. For more information and a price list please . Include business information and Federal ID#.

We do not currently sell our kits wholesale. Consider purchasing our kits and reselling them assembled to your customers.
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Q: Do you have an affiliate program?
A: Our affiliate program has been discontinued.
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Q: May I use your pictures on my website?
A: You must have written permmission to legally use our pictures. Awesome Events, Inc. owns the designs and must be given proper credit.

Once you purchase our kits and assemble the centerpieces you can show pictures of your finished kits as your work.
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