FAQ's:
Q: What is a kit? Do I have to put it together?
A: Our DIY centerpiece kits are designed to save you time and money. Your kit will contain the correct quantities of the products you need, eliminating waste. You will receive instructions from our designer on proven assembly methods. Most people do not find the assembly difficult and are pleased with their creation. However, please allow for enough assembly time to make each centerpiece you purchase. Most designs require a glue gun for assembly.
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Q: I don't see my theme listed. Will you make me a custom kit?
A: We do not make custom theme kits. Most kits are available in your choice of colors. Adding theme items to one of our base kits makes it easy to design your own centerpieces.
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Q: Is it cheaper to only buy supplies?
A: You can save money by ordering supplies individually instead of a complete kit, BUT be careful. If you aren't familiar with our products it is often wise to order a kit first to see how it is put together then order supplies for additional arrangements. Some common problems when ordering supplies only include: Omitting necessary components to the design such as sticks and structural reinforcements; and misjudgements in sizes and proportions.
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Q: When will I receive my order?
A:Shipping Information:
For faster order processing - place your order on our website. Our kits are custom manufactured in our warehouse according to the colors and options you select. They require 24 hour drying time after your order has been processed.
We offer 3 delivery options once your order is ready to ship: Standard Delivery Please allow 2 days processing time for all in-stock items plus production time for all centerpiece kits and items that require custom painting. Standard Delivery orders will arrive in 5-8 days depending on the distance from our Indiana warehouse.
Check the UPS Zone Map below for approximate transit time after leaving our facility.
2-3 Day Rush
Orders will be shipped USPS Priority Mail or UPS 2nd Day Air. Orders
placed by 11:00 EST will arrive in 2-3 days business days.
1-2 Days Urgent
Orders will be shipped UPS next day air or Express mail.
Orders placed by noon Eastern Standard Time will arrive in 1-2 business days.
Exception
If actual shipping cost exceeds amount charged on your order by
$10.00 you will be contacted to discuss other options.
Outside Continental US
After your order is packed we will email a shipping quote within 24 hours.
Deadlines
If you need to receive your order by a certain date
please inform us in the Delivery Instruction Box.
***If an item is out of stock or your order is delayed, we will notify you by email. We are not responsible for emails not received due to spam filters.
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Q: What are the shipping charges?
A:
| Shipping & Handling Rates | | Order Total | Standard Delivery | 2-3 Day Rush | 1-2 Day Urgent | | $ 0.01 - $ 25.00 | $7.95 | $21.95 | $37.95 | | $ 25.01 - $ 50.00 | $9.95 | $25.95 | $42.95 | | $ 50.01 - $ 75.00 | $11.95 | $32.95 | $55.95 | | $ 75.01 - $ 100.00 | $14.95 | $37.95 | $62.95 | | $ 100.01 - $ 125.00 | $16.95 | $48.95 | $86.95 | | $125.01 - $150.00 | $18.95 | $52.95 | $92.95 | | $ 150.01 - $ 175.00 | $23.95 | $58.95 | $99.95 | | $175.01 - $ 200.00 | $25.95 | $61.95 | $106.95 | | $ 200.01 - $ 250.00 | $30.95 | $75.95 | $126.95 | | $ 250.01 - $ 300.00 | $38.95 | $94.95 | $143.95 | | $ 300.01 - $ 350.00 | $44.95 | $100.95 | $178.95 | | $ 350.01 - $ 400.00 | $51.95 | $121.95 | $194.95 | | Over $400.00 | 5% | 18% | 35% | | Outside Contiguous United States | | Calculated after order is packed. | | Charge Your UPS Account | | $2.50 Handling Fee |
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Q: Will there be an extra fee if my package requires an address correction?
A: Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $10.00 charge for ground packages and a $15.00 charge for air packages. Incorrect address information includes; missing apartment or suite number, wrong house number, missing company name, wrong zip code, or any other error which causes our carrier to charge us extra fees. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy. This fee will be billed to the credit card the order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your cooperation.
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Q: What are your payment options?
A:
We accept Visa, MasterCard, American Express and Discover credit or debit cards on our secure online checkout. You may opt to phone us with your credit card number if desired. We also accept payments by check. Your order will not be processed until after your check is received.
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Q: Do you accept returns?
A: Supplies can be returned for a full refund within 90 days. All kits and painted products will be charged a 50% restocking fee. ** Customer is responsible for original shipping and return shipping costs.
Please return products to:
Awesome Events, Inc.,
220 Commercial Dr.
Flora, IN 46929. Please include in the box:
your name, a phone number where you can be reached, invoice number, and reason for return. Once we receive the product we will credit your charge card. Please report any missing or broken items within 1 week of delivery. We will promptly send or replace the needed items.
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Q: May I receive a discount?
A: We have bulk pricing on most of our supplies enabling you to receive quantity discounts. Bulk discounts are on items that do not require us to break a case, repack or count the product in our warehouse. Our kits are custom manufactured for each individual order and are not available at a discounted price.
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Q: Do you sell wholesale?
A:Yes, to qualified resellers only. You must submit an application and wait for approval. View terms here.
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Q: Do you have an affiliate program?
A: Our affiliate program has been discontinued.
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Q: May I use your pictures on my website?
A: You must have written permmission to legally use our pictures. Awesome Events, Inc. owns the designs and must be given proper credit.
Once you purchase our kits and assemble the centerpieces you can show pictures of your finished kits as your work.
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